Terms of Service

1.  All of our dry cleaning and laundry services are carried out with the utmost skill and care and in accordance with the garments care labels. All of our garments are inspected prior to cleaning. If we find a potential issue, we will contact you prior to cleaning the item to discuss options.

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2.  Extra time/effort may be required for difficult stains. Should this be necessary a Kapiti Dry Cleaning and Laundry Services representative will contact you to advise of the extra time, charges or risks that may apply. Kapiti Dry Cleaning and Laundry Services Ltd cannot guarantee the removal of all stains/marks. We request your assistance to correctly identify stains.

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3.  All customer concerns and refunds are addressed in accordance with the Consumer Guarantees Act. If you are unhappy with a particular service we invite you to contact our store manager to discuss your concerns, which we try to actively resolve.

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4.  Protecting your item during treatment is our top priority and we follow the care label instructions on each item we process. We exercise utmost care in processing articles and follow the process according to the manufacturing care labeling guide. We cannot assume responsibility due to misleading care labeling guides by the manufacturer or defects in materials that are not readily apparent prior to processing. This applies particularly but not exclusively suede, silks, satins, linen, cotton, double faced fabrics, vinyls, polyurethanes etc. 

 

5. While all care is taken, Kapiti Dry Cleaning and Laundry Services Ltd accepts no responsibility for damage to buttons, adornments, embroidery, embellishments or such like. This is a manufacturing issue that needs to be addressed with the manufacturer.

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6. We use industry standard processes best suited to the nature and condition of each item. We do not guarantee against colour loss, colour bleeding, shrinkage, damage to a fabric due to manufacturer’s fault or manufacturer/designer using the wrong care label guide.  ​

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7. Claims for missing or damaged items must be made within 24 hours of delivery. Note: Any claims for damage or loss cannot exceed 10 times the cleaning charge.

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8.  Kapiti Dry Cleaning and Laundry Services Ltd reserves the right to refuse dry cleaning from any person without reason.

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9.  Additional charges incurred must be paid in full upon collection.

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Curtains disclaimer

Whilst we take every precaution and clean your curtains in the best way possible there are risks involved that are beyond our control. These are as follows:

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Allow for shrinkage.

Around 5% of curtains cleaned will shrink. Shrinkage may occur because of the inherent nature of the fabric or because it was not completely preshrunk. In fact, most fabrics can shrink up to 4%, usually on the first clean. Curtain makers often provide a generous hem to allow for this possibility.

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Allow for colour loss.

This is rare but can happen to around 1% of curtains.

 

Thermal may peel. 

Peeling will happen to around 5% of thermal curtains and 0.5% of blackout curtains.​

 

These drapes are particularly sensitive to sunlight which causes the rubber to perish and may lift or peel even under normal cleaning conditions. There is no way to determine whether thermodrapes will clean without the rubberised backing peeling off or sticking to itself, causing it to peel when the two surfaces are separated.

 

All curtain cleaning is carried out at your own risk. We will not accept claims for damages.

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Kapiti Dry Cleaning and Laundry Services Ltd shall not be liable for:

• Any shrinkage, discoloration or distortion as a result of washing / dry cleaning.

• Any damage to curtains where the fabric had weakened due to age and usage. This is especially so for curtains exposed to spotlights, sunlight and chlorine fume, moisture and sea breeze.

• Curtains with blackout or plastic/latex coating, as some coating may blister, peel, self-stick or dissolve.

• Curtains made from lightweight, sheer fabric such as organza, silk, lace or day curtains. Such curtains are more affected by light exposure and have a shorter lifespan.

• Double-layered curtains which normally come with a lightweight fabric sewn together with a heavy fabric. The heavier fabric might pull/drag the lightweight fabric causing distortion or the lighter fabric to tear during the washing/dry cleaning process.

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If you have any questions regarding any of our terms and conditions please email us at office@kapitidrycleaning.co.nz.