Hi-Viz Vest
Our dry cleaning services are carried out with the utmost skill and care and in accordance with the garments care labels. All of our garments are inspected prior to cleaning, but we request your assistance to correctly identify stains. If we find a potential issue, we will contact you prior to cleaning the item to discuss options.
Please read the info sections below for the correct ordering and packaging process to ensure your items are treated in the best way possible.
HOW IT WORKS
TERMS OF SERVICE
Step 1: BOOK ONLINE
Create an account on our website, place your order, schedule you preferred pickup and delivery times. We have two ‘windows’ each day: 9am-12pm and 1pm-4pm.
Orders must be made prior to 8am on the required day of pickup.
Stains: Stain removal isn’t a part of the 'Laundry - Wash, Dry, Fold' service. If you have items with stains you want removed, you’ll need to put them through as separate dry cleaning items and select the 'Stain Removal' option. You will need to put dry cleaning items in a separate bag to laundry and mark as ‘dry cleaning’. If you know what the stain is, i.e. blood, red wine, oil – put that in the notes so we know how to treat it best.
Whites and Colours: All laundry is washed, dried and folded together in one load. If you want whites and colours separated and washed in separate loads, you will need to place separate orders.
Step 2: PICK UP DAY
With your first order, leave your laundry in disposable bags for our driver to pick up. Our driver will tag your bags with your name and address.
Please avoid sending your laundry in hampers or on hangers – both can be damaged in transport.
If you have items to be sent in for dry cleaning or pressing, place those in a separate bag clearly labelled as “Dry Cleaning.”
On your first order with dry cleaning items, we will leave an over-door hanger. On delivery day, place that over your door and we will hang your items on it for you, so they remain beautifully pressed!
Step 3: WE DO YOUR LAUNDRY
We take your laundry back to our facility in Ihakara Street, Paraparaumu where we weigh it and inspect it. If, after weighing and inspecting, there are any additional charges, we will call you to discuss before charging you.
All laundry is washed, dried and folded together in one load. If you want whites and colours separate and washed in separate loads, you will need to place separate orders.
Dry cleaning items will have stains removed if applicable, and will be cleaned and pressed.
We use specialised dry cleaning software. Every item that come is our door is barcoded and tracked throughout the cleaning process.
Step 4: DELIVERY DAY
We will deliver your laundry in air-tight, reusable plastic bags to help maintain the integrity of the folding. You can use these bags for your next order.
If you have items that have been dry cleaned or pressed, place the over-door hanger over your door and we will hang your items on it for you, so they remain beautifully pressed!